Servicio

Customer service policy

Neveria Chayos regards every person who contacts us, for any reason, as a valued customer.

Neveria Chayos is committed to providing the best customer service possible and will process each enquiry as quickly as possible.

We are committed to giving our customers high quality service that meets their reasonable expectations.

We recognize that our customers' needs are as unique and varied as the individuals themselves. Business will be fair and completed in an appropriate time frame, and our customers will be treated with honesty and integrity at all times.

We recognize that by providing high quality customer service we are serving our customers in the best possible way.

We will listen to our customers and try to provide the services they really want. We will not assume that we know what they want; we will find out and listen to the facts.

We will not give any customer the run-around. If an employee cannot help a customer directly, it is their responsibility to find someone who can and put them in contact with the customer. If that person is unavailable, the person who received the call will call the customer back and tell them when the right person will help them.

Answers to any enquiry or complaint will be easy to understand: clear, concise, straight to the point, and directly addressing the original enquiry or complaint.

All telephone enquiries or complaints will receive at least an initial response by the next working day.

All employees dealing with customers will identify themselves, verbally or in writing, and will give their first name when answering the phone.

In the interest of efficiency and of all our customers, Neveria Chayos reserves the right to limit the use of staff and resources on false or unreasonable demands.